Assistant Configuration
The Assistant tab allows you to customize your chatbot.
🌍 Language Settings
Chatbot Language
Choose the primary language for your chatbot’s responses and interface.
Available Languages
AAIA supports over 25 languages including:
- English (US) - Default language
- French (FR) - Français
- Spanish (ES) - Español
- German (DE) - Deutsch
- Italian (IT) - Italiano
- Portuguese (PT) - Português
- Dutch (NL) - Nederlands
- Japanese - 日本語
- Korean (KR) - 한국어
- Chinese Mandarin (CN) - 中文
- Arabic - العربية
- Russian (RU) - Русский
- And many more…
Configuration Tips
- Match your website: Choose the same language as your primary website content
- Target audience: Consider your visitors’ preferred language
- Multilingual sites: Set the language for your primary audience
🤖 Assistant Personality
Assistant Name
Customize your chatbot’s name to match your brand or create a unique personality.
Configuration
- Default: “AAIA”
- Custom Name: Enter any name up to 50 characters
- Brand Integration: Use your company name or a branded assistant name
Best Practices
- Memorable: Choose a name that’s easy to remember and pronounce
- Brand Consistent: Align with your company’s tone and style
- Cultural Appropriate: Ensure the name works well in your target language
Assistant Avatar
Upload a custom image to represent your chatbot visually.
Technical Requirements
- Format: PNG, JPG, or SVG
- Size: Recommended 64x64 to 128x128 pixels
- File Size: Maximum 1MB
- Style: Square format works best
Avatar Tips
- Brand Consistency: Use your logo or brand-aligned imagery
- Clear Visibility: Ensure the image is clear at small sizes
- Professional: Choose an image that reflects your brand quality
🛠️ Tools & Features
Follow-up Questions
Enable intelligent follow-up question suggestions after each assistant response.
How It Works
- Smart Suggestions: AI generates contextually relevant follow-up questions
- User Engagement: Helps visitors continue conversations naturally
- Conversation Flow: Guides users toward helpful information
Benefits
- Increased Engagement: Users are more likely to continue the conversation
- Better Support: Helps visitors ask the right questions
- Reduced Bounce: Keeps users engaged with your content
Note: This is a PRO feature that requires an active license.
You can learn more about followup questions in our documentation
Daily Summary Email
Receive daily reports about chatbot interactions and collected leads.
Features
- Lead Collection: Gathers contact information from conversations
- Conversation Summaries: Overview of common questions and topics
- Automated Delivery: Sent daily to your specified email address
Configuration
- Enable the daily summary toggle
- Email reports are sent to your WordPress admin email
- Reports include the previous 24 hours of activity
Note: This is a PRO feature that requires an active license.
🔧 Advanced Tools Configuration
Enable Tools
Activate advanced tools that allow your assistant to take actions beyond simple conversations.
Available Tools
- Send Support Email: Allows the assistant to send emails to your support team
- Send Discord Notification: Integrates with Discord for team notifications
When to Enable
- Customer Support: When you want the assistant to escalate issues
- Team Integration: For internal notifications and workflows
- Lead Management: To automatically forward important conversations
Support Email Configuration
Configure the email address where support requests will be sent.
Setup Instructions
- Enable Tools: First activate the tools feature
- Enter Email: Provide the destination email address
- Test Integration: Verify emails are received correctly
Use Cases
- Technical Support: Forward complex technical questions
- Sales Inquiries: Route potential customers to sales team
- Bug Reports: Automatically collect and forward bug reports
Learn more about Email alert here
Discord Integration
Connect your chatbot to Discord for real-time team notifications.
Setup Process
- Create Webhook: Generate a Discord webhook URL in your server
- Enter URL: Paste the webhook URL in the configuration field
- Test Connection: Verify notifications are working
Benefits
- Real-time Alerts: Instant notifications for important conversations
- Team Coordination: Keep your team informed about customer interactions
- Quick Response: Enable faster response times to urgent inquiries
Security Note
Keep your Discord webhook URL private and secure. Never share it publicly.
Learn more about Discord alert here
📚 Tutorial Resources
Video Tutorials
AAIA provides comprehensive video tutorials to help you get the most out of your assistant:
API Configuration Tutorial
- Language-specific: Available in French and English
- Step-by-step: Complete setup process
- Best Practices: Tips for optimal configuration
Discord Integration Tutorial
- Webhook Setup: How to create and configure Discord webhooks
- Notification Management: Customizing notification preferences
- Troubleshooting: Common issues and solutions
Getting Help
- YouTube Channel: Subscribe for the latest tutorials and tips
- Documentation: Comprehensive written guides
- Support: Contact support for personalized assistance
⚙️ Configuration Best Practices
Language Selection
- Choose the language that matches your primary audience
- Consider setting up multiple language versions for international sites
- Test the assistant in your chosen language before going live
Naming Strategy
- Use a name that reflects your brand personality
- Keep it simple and easy to pronounce
- Consider cultural implications if serving international audiences
Tool Configuration
- Start with basic features and gradually enable advanced tools
- Test email and Discord integrations thoroughly
- Set up proper notification filters to avoid spam
Performance Optimization
- Monitor engagement metrics through daily summaries
- Adjust follow-up questions based on user feedback
- Regularly review and update assistant responses
🔗 Next Steps
Once your assistant is configured:
- Set up API credentials: Connect to AI services
- Configure starter questions: Create engaging conversation starters (PRO)
- Enable page context: Allow context-aware responses (PRO)
- Monitor performance: Track usage and optimize