Conversation History
The conversation history feature allows you to view, manage, and analyze all interactions between users and your AAIA chatbot. This powerful tool helps you understand user needs, monitor chatbot performance, and improve your customer support.
Accessing Conversation History
To view conversation history:
- Navigate to Settings → Aaia XP in your WordPress admin
- Click on the Conversations tab
- You’ll see a list of all user conversations with the chatbot
Note: The Conversations tab is a premium feature. You need an active license to access conversation history.
Understanding the Conversation List
The conversation history displays:
- Date and Time: When each conversation took place
- User Information: IP address or user details if available
- Message Count: Number of messages in each conversation
- Actions: Options to view or delete conversations
Conversation Details
Click on any conversation to view:
- Complete message thread between user and chatbot
- Timestamps for each message
- User context and page information
- Tools or features used during the conversation
Managing Conversations
Viewing Conversations
- Click the “View” button next to any conversation
- Messages are displayed in chronological order
- User messages appear on one side, chatbot responses on the other
Deleting Conversations
- Click the “Delete” button next to any conversation
- Confirm the deletion when prompted
- Warning: Deleted conversations cannot be recovered
Bulk Actions
- Select multiple conversations using checkboxes
- Choose “Delete Selected” to remove multiple conversations at once
- Use filters to find specific conversations by date or content
Privacy Considerations
When managing conversation history:
- User Privacy: Be mindful of user privacy when reviewing conversations
- Data Retention: Consider implementing a data retention policy
- GDPR Compliance: If applicable, ensure compliance with data protection regulations
- Secure Storage: All conversations are stored securely in your WordPress database
Using Conversation Data
Conversation history can help you:
Improve Customer Support
- Identify common questions and issues
- Develop better response templates
- Train your team on frequent inquiries
Enhance Content
- Create FAQ sections based on common questions
- Develop blog posts addressing user concerns
- Improve your product or service descriptions
Monitor Performance
- Track chatbot effectiveness
- Identify areas where human intervention might be needed
- Measure user satisfaction through conversation flow
Best Practices
Regular Review
- Review conversations weekly to identify trends
- Look for opportunities to improve your chatbot’s responses
- Monitor for any inappropriate or problematic interactions
Documentation
- Keep notes on common issues discovered
- Document solutions to recurring problems
- Share insights with your team
Optimization
- Use conversation insights to refine your chatbot’s system instructions
- Update starter questions based on actual user inquiries
- Improve page context settings based on user needs
Troubleshooting
No Conversations Appearing
- Verify your license is active and valid
- Check that the chatbot is properly installed and configured
- Ensure users are actually interacting with the chatbot
Conversations Not Loading
- Clear your browser cache
- Check for plugin conflicts
- Verify your WordPress database is functioning properly
Performance Issues
- If you have many conversations, consider periodic cleanup
- Archive old conversations if storage becomes an issue
- Contact support if you experience persistent problems
Next Steps
After reviewing your conversation history:
- Analyze Patterns: Look for common themes in user questions
- Update Settings: Adjust your chatbot configuration based on insights
- Improve Content: Create new content to address frequent questions
- Share Insights: Discuss findings with your team or stakeholders
Understanding your conversation history is key to maximizing the value of your AAIA chatbot and providing excellent user experience.