Refund Policy

Digital Cookie SAS is committed to customer satisfaction. We encourage you to thoroughly evaluate our plugin, Aaia-WP, using the free tier available, to determine if it meets your specific requirements before making a purchase.

Eligibility for Refunds

Due to the nature of digital products, we offer refunds under the following specific circumstances:

• Technical Issues : If the plugin is fundamentally defective and prevents you from using its core features, and our technical support team is unable to resolve the issue within a reasonable timeframe (typically 7 business days), you may be eligible for a refund.
• Misrepresentation : If the plugin's features or functionality were materially misrepresented in our marketing materials, and the plugin does not perform as advertised, you may be eligible for a refund.

Refund Request Process

To request a refund, you must:

• Contact Support : Contact our technical support team at support@aaia-wp.com within 7 days of your purchase date.
• Provide Details : Provide a detailed explanation of the issue you are experiencing, including steps to reproduce the problem, screenshots, and any relevant information.
• Cooperate with Support : Work with our support team to troubleshoot the issue. We may request access to your WordPress installation to diagnose the problem.

Refund Evaluation

All refund requests are evaluated on a case-by-case basis. Digital Cookie SAS reserves the right to refuse a refund under the following circumstances:

• Violation of Terms of Use : If the plugin was used in violation of our terms of service.
• Abusive Behavior : If the refund request is considered abusive, or if the customer is disrespectful or uncooperative with our support team.
• Change of Mind : If the customer simply changes their mind about the purchase.
• Lack of Cooperation : If the customer fails to provide the necessary information or cooperate with our support team to resolve the issue.
• Third-Party Conflicts : If the issue is caused by conflicts with third-party plugins or themes.

Refund Process

If your refund request is approved, we will process the refund to the original payment method within 10 business days.

Access Revocation

Upon receiving a refund, you will lose access to the paid features of the plugin, including updates and premium support, and will revert to the free version. Any content created using the paid features may no longer be accessible.

Exceptions

Digital Cookie SAS reserves the right to make exceptions to this policy at its sole discretion.

Contact

If you have any questions about our refund policy, please contact us at support@aaia-wp.com.