Terms and Conditions of Sale and Use

The company

Identification: Digital Cookie SAS, 10 rue de la table ronde, 14000 Caen, France.
Siren number: 899 797 674

1. Entirety

These general conditions of sale are applicable to all products and services sold by Digital Cookie SAS. They are applicable in their entirety for any order placed, regardless of the place of delivery. These general conditions of sale and use are subject to change without notice.

2. Purpose

Digital Cookie SAS provides advice and services in the field of webmarketing, as well as IT solutions (Saas or modules). It is the customer's responsibility to use its internal skills or third parties of its choice to ensure that it will be able to use the sites and products made available by Digital Cookie SAS.

The use of the Aaia-WP plugin is subject to full and unreserved acceptance of these general conditions of sale and use.

3. Orders and execution

Any order placed with Digital Cookie SAS is firm and definitive for the customer upon receipt by Digital Cookie SAS of a purchase order or any other medium mentioning an order, such as a signed quote, in writing or electronically.

4. Prices and services

The plugins marketed by the company are sold as is and are subject to rigorous maintenance including security updates and bug fixes.

This license includes access to plugin updates for a specified period (usually one year from the date of purchase, unless otherwise indicated). Beyond this period, access to new updates may require renewal of the license at a preferential rate.

Basic technical support (bug fixes, standard installation assistance) is included in the purchase price for the duration of the license validity. Support for specific customizations or complex integrations may be subject to additional invoicing on estimate.

5. Prices and usage

The cost of the Aaia-WP module is billed monthly or annually, depending on the formula chosen by the customer.

5.1 Module cost

Billed monthly or annually. The rates are as follows:

• Monthly plan, Starter offer: $ 7 per month
• Annual plan, Starter offer: $ 70 per year
• Monthly plan, Pro offer: $ 9 per month
• Annual plan, Pro offer: $ 90 per year

Prices are expressed excluding tax.

For the launch of the application, a single price of $ 79 excluding tax is applied, for lifetime licenses.

5.2 API costs

The use of Aaia-WP requires connection to APIs from various operators and LLM providers (Gemini, OpenAI, etc.). API costs are the sole responsibility of the customer. The customer must have an account open with the supplier of their choice, have indicated an operational payment method on their account, and will bear the costs associated with the use of consumed resources. Digital Cookie SAS cannot be held responsible for variations in prices or conditions of use of the APIs offered by these suppliers. It is the customer's responsibility to monitor their API consumption and manage their budget accordingly.

5.3 Refund policy

We have a free tier, so feel free to try the product and see if it fits your needs before committing to a paid plan.

Refund requests will be examined on a case-by-case basis by Digital Cookie SAS customer service. Digital Cookie SAS reserves the right to refuse a refund if the use of the plugin does not comply with the conditions of use, if the request is considered abusive or if the customer does not collaborate with the technical service to resolve the technical difficulties encountered.

In case of refund, the customer will be refunded on the same payment method as the one used during their order.

If the plugin is not suitable, the customer must request a refund within 14 days of purchase. After this period, no refund request will be accepted.

In the event of a refund, the customer will lose access to the plugin and its updates. The customer must uninstall the plugin from their website and delete all copies of the plugin from their systems.

You can learn more about our Refund Process here.

6. Payment

When placing the order, the customer pays for the entire subscription, which runs for a period of 1 month to 1 year, depending on the chosen duration.

Payments are managed securely by our partner Paddle. By using the Aaia-WP service, the customer accepts Paddle's terms of use and privacy policy.

We use a secure online payment solution to guarantee the protection of your bank details. All transactions are encrypted and processed via advanced security protocols, thus ensuring a completely secure purchase experience, thanks to the payment operator Paddle.

7. Delivery conditions

7.1 Terms

Delivery takes effect upon receipt of the products or access codes by email.

7.2 Transfer of risks

The transfer of risks occurs on the delivery date as defined in point 7.1. Consequently, the product is placed under the responsibility of the customer who then bears all risks of loss or damage and takes the necessary coverages.

7.3 Receipt of products

It will be up to the customer to provide any justification as to the reality of the anomalies observed. In the absence of reservations issued within 7 days of delivery, the software is deemed to comply with the order and the announced specifications.

8. Exemption and limitation of liability

By express agreement between the parties, Digital Cookie SAS is subject under this agreement to an obligation of means. Under no circumstances Digital Cookie SAS can be responsible (a) for indirect or intangible damages, (b) for damages related to a delivery delay, a missing item or damage, (c) for damages related to non-compliance with the customer's needs, (d) or for damages due to a cause independent of the will of Digital Cookie SAS.

The company is not responsible for the algorithmic evolutions of the LLM, nor for the bad practices deployed by its customers following the delivery of the ordered products.

Digital Cookie SAS cannot be held responsible for direct or indirect damage resulting from non-compliant use of the Aaia-WP plugin, configuration errors on the part of the customer, problems related to the third-party APIs used or modifications made by the client to the plugin code.

9. Retention of ownership

Digital Cookie SAS retains ownership of the products sold until effective payment of the full price in principal and accessories. In the absence of full payment of the price of the products in principal and interest, Digital Cookie SAS may, at any time, suspend delivery.

10. Language and material

The equipment sold by Digital Cookie SAS, and more particularly the software as well as the software accessory programs, are provided in English / French or in any other language depending on availability from the manufacturer, without recourse from the purchaser against Digital Cookie SAS as a result.

11. Privacy policy

The data stored in our computer systems are used exclusively within the framework of our activity. The data, optional or mandatory, entered in forms may be subject to a right of access, rectification and processing opposition.

12. Attribution of jurisdiction and applicable law

Sales contracts with customers are subject to French law. Any dispute relating to sales occurring with customers, even in the event of a guarantee claim or plurality of defendants, would, failing amicable agreement, be the exclusive jurisdiction of the Commercial Court of Caen.

13. Force majeure

Our delivery obligations are suspended as of right and without formality and, in general, our responsibility is released in the presence of a case of force majeure or events such as strikes, epidemics, failure or deficiency of a supplier or subcontractor, restriction or prohibition of importation, unavailability of raw materials or energy, interruption or delay in transport or any other cause introducing a situation of total or partial unemployment for the seller or its suppliers as well as in the event of the occurrence of all unforeseeable, irresistible and independent circumstances of our will and that of our suppliers, preventing the execution of the contract. The seller undertakes to inform the purchaser, by all means at its convenience, of the occurrence of such an event.